How to handle the conversations people avoid

Almost everyone knows roughly what to do in these. The marks are lost in the four seconds after someone pushes back, which is a delivery problem and not a knowledge one — and reading about it has never fixed a delivery problem.

Each guide below covers the method properly first. The rehearsal comes after it.

All 9 kinds of conversation you can practise

Practise one

A live voice on the other end that pushes back, and a scored debrief against four published axes when you hang up. The first call is free.